LinuxSA Mailing list archives

  From: Andrew Reid <andrew.reid@plug.cx>
  To  : Dale Long <dalel@loftuscomp.com.au>
  Date: 30 Jun 2001 22:47:49 +0930

Re: How to get best results from LinuxSA

On 30 Jun 2001 22:49:55 +0930, Dale Long wrote:

> While the following suggestions are sound, i think that a new comer will
> feel overwhelmed. Eg: "Hey I just wanted to try this Linux thing out and
> see what all the fuss was about. Now they want me using a unix mail
> client.", and then decides to leave the list and looses interest in
> Linux/Unix. The fact that this was an administrator from a major collage
> or school has set Linux acceptence back.

"If at all possible, use a UNIX mailer" NOT "Only use a UNIX mailer when
posting to this list.

> It is almost like Microsoft saying that samba is buggy because the Windows
> 95 client can't handle unkown SMB (I am sure Richard will correct me
> here or expand on this).

Eh?

> On a different note, sure, educate the user, but the server side needs to
> be robust as well. For example intercepting HTML.

No. That's not the solution. Let them know about it and answer their
question rather than making them wait for the news that it's in HTML and
have them resend it. Just get on with it.

> Of all the HTML posts I have seen to the list, none of them have seemed to
> be deliberate or overly careless.

Does that get their problem solved? Nope. Let them know they've used
HTML (and we don't like it) and get on with answering their question.

   - andrew

--
void signature () {
	cout << "Andrew Reid -- andrew.reid@plug.cx" << endl ;
	cout << "Cell: +61 401 946 813" << endl;
	cout << "Quidquid latine dictum sit, altum viditur" << endl;
}

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