LinuxSA Mailing list archives

  From: Simon Hackett <simon@internode.com.au>
  To  : Dan Shearer <dan@tellurian.com.au>
  Date: Tue, 23 Jan 2001 17:31:10 +1030

Re: AOL? or best ISP

At 7:17 AM +1030 23/1/01, Dan Shearer wrote:
>Another thought: what about a clear statement in your docs on what
>Internode considers to be supported operating systems would be good, and a
>willingness to post pointers to HOWTOs or whathaveyou that encapsulate
>customers' experiences.

Anything that speaks TCP/IP over Ethernet will do, mate.

Also expecting to support (some) PCI and USB devices in the fullness 
of time (they work fine - its the support issues that you correctly 
suspect are the issue there).

To encapsulate customers' experiences, we need to have customers - 
there's a cart-before-the-horse issue there. But we routinely support 
customer connections from many different operating systems today.

>Telstra insist that you have a proprietary operating system and that you
>be able to show the original install media to the Technician when he
>comes. Telstra also understands that people use Linux with ADSL but (as
>you'd expect) verbally disown all notion of warranty and support, and have
>no provision on their form. In discussions with Telstra I had several
>people explain to me in detail why Linux was an unreliable option and
>simply shouldn't be used. "So what about FreeBSD then" wasn't the response
>that they were looking for :-)

Good thing we aren't Telstra then :)

Simon


---
Simon Hackett, Technical Director, Internode Systems Pty Ltd
31 York St [PO Box 284, Rundle Mall], Adelaide, SA 5000 Australia
Email: simon@internode.com.au  Web: http://www.on.net
Phone: +61-8-8223-2999          Fax: +61-8-8223-1777

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