LinuxSA Mailing list archives

  From: Alex Garner <alex@netcraft.com.au>
  To  : David Newall <davidn@rebel.net.au>
  Date: Fri, 18 Feb 2000 11:35:50 +1030 (CST)

Re: SO and WP both useless! (almost)

> >> So there you have it.
> >> In a serious work environment, where people
> >> are paying me money to write reports, they
> >> cannot read my documents correctly, and I have
> >> to effectively abandon linux.
> >
> > For a small report MS WORD kind of does the job, but I was
> > told to write a larger, manual using MS WORD and it was a nightmare.
> 
> There is a golden rule which is worth remembering: "He who has the gold
> makes the rules."  In business, if your customer sends you a document in MS
> Word format, you must find a way to read that document or find a new
> customer.  If your customer asks for an electronic document in return, you
> best make sure your reply can be read by Word without losing important
> details.  You might not like Word but don't make that obvious to your
> customer.

I find that in this situation, education is the key. I hsan't failed
for me yet.

The customer is very rarley right, otherwise they wouldn't be a
customer, they'd be doing your job. This applies to a MacDonalds
employee or CS Engineer. Just remember that beacuse they are wrong
doesn't mean you are allowed to be rude.

Keeping the customer without using word shouldn't be a problem for
most people.

-- 

Alex Garner <alex@netcraft.com.au>

NetCraft Australia
Phone (08) 8370 3650
http://www.netcraft.com.au

I live the way I type. Fast, with a lot of mistakes.

-- 
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