LinuxSA Mailing list archives

  From: Sulis, Adam <SULISA@tc.gc.ca>
  To  : linuxsa <linuxsa@linuxsa.org.au>
  Date: Fri, 28 Jan 2000 11:20:08 -0500

RE: Helpdesk management software

The best one I've found so far is JCS. It runs entirely as CGI and Frames
under Apache. I don't have the URL on me, but it was listed under
Freshmeat.com.

It's well written, fast, and allows multi-user and multi-updates per call.
Supports three status codes:
Red (default)
Yellow (no idea... on hold, perhaps)
Green (closed)

The installation instructions included are super easy. The whole tar is less
than 300k. Well worth the floppy disk.

> Adam J. Sulis, MCP, CNA
> Workstation Management, Technical Support
> Administration des postes de travail, Soutien technique
> Tel: (613) 998 0722
> sulisa@tc.gc.ca
> 
> 
> 
> 
> 
> ----------
> From: 	Kevin Waterson[SMTP:kevin@oceania.net]
> Sent: 	Friday, January 28, 2000 1:26 AM
> To: 	David Drury
> Cc: 	Nick Morrison; linuxsa
> Subject: 	Re: Helpdesk management software
> 
> David Drury wrote:
> 
> > Hi,
> >
> > > > Do you folks know if there is any gui application that interfaces
> with
> > > > mysql?
> > >
> > > What about some Helpdesk management software :)  Does anybody have any
> > > recommendations?
> > >
> > > I'm guessing some sort of php scripting that runs atop a postgresql
> > > database?
> > >
> > > If I can't find any, I might just hack some together myself *yay*
> >
> > Try looking a "req" found at http://scuttlebutt.explore.com/reqng
> >
> > You could also try jitterbug: http://samba.anu.edu.au/jitterbug/
> 
> or
> 
> http://www.jrobst.freeserve.co.uk/helpdesk.html
> 
> kevin
> 
> 
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